1. Eligibility for Refunds

Refunds may be considered for membership payments made through the Fitly platform under specific circumstances. Since Fitly facilitates offline payment workflows between members and gym businesses, refund eligibility is primarily determined by the respective gym's refund policy.

2. How to Request a Refund

To request a refund, please contact the gym directly where your membership was registered. If you need assistance, you can reach out to our support team at support@fitly.vivax.in.

3. Processing Time

Refund requests are typically processed within 5-10 business days, depending on the gym's payment verification workflow and the original payment method used.

4. Platform Fees

Fitly charges no additional platform fees for refunds. Any applicable fees are determined by the gym's own policies and the payment processing method used for the original transaction.

5. Contact Us

For refund-related inquiries, please reach out to support@fitly.vivax.in.