Refund & Cancellation Policy
Last Updated: January 2026
1. Overview
This policy outlines the guidelines regarding cancellation and refunds for membership applications, passes, and subscriptions purchased through Fitly or processed by partner gym facilities.
2. Inbound Membership Applications
When a member applies for a gym pass on Fitly, the application remains in a Pending Approval state until confirmed by the gym owner. If an application is rejected by the gym owner or cancelled by the user prior to owner activation, no charges will be settled.
3. Gym Subscription Refunds
Once a gym owner confirms an application and activates the membership, refund requests are evaluated according to the specific refund and cancellation policy of the partner gym. Fitly assists in facilitating communication between members and gym administrators.
4. Processing Time
Approved refunds are credited back via the original payment method (or front-desk cash adjustment) within 5 to 7 business days.
5. Assistance & Support
For refund assistance, please email our support desk at support@vivax.in with your transaction details.